Frequently Asked Questions


The type of metal used for the clasp of your WoodWatch is 304 stainless steel.

Yes, they are. The wood we use originates from all over the world and is selected in several criteria. Our top priority is to be sustainable and to deliver high grade products to our customers.

The different kinds of wood used are indicated on the product pages of the different watches. More information about the different types of wood that we use is available on our Wood Types page.

We use movements of the highly appreciated Citizen Miyota.

No, the watches are not completely waterproof. However, they are splash proof, so some light rain will not hurt your watch. Do not wear your WoodWatch in the shower or when going for a swim because the warranty does not cover damage from water or any other liquid.

Yes! The size of your watch can be adjusted by removing some links from the strap. This is easily done by a jeweler, a watchmaker, or yourself. Your delivery will include several screwdrivers that you can use to easily adjust the strap yourself.

As all of our watches are made of natural wood, each watch has its own unique pattern and will therefore differ slightly from the pictures. This makes each piece truly unique.

All our timepieces, except for our SOLAR and AUTOMATIC collections, come with a recyclable, replaceable SONY SR621SW battery. You can easily replace the battery of your WoodWatch at home. This mercury- and lead-free battery is leak resistant, for optimal durability and minimum effect on the environment, even after disposal. Please make sure to always recycle your batteries at the end of their lifespan.

- To make sure your wooden watch lives a long, interesting life, we’ve developed the WoodMont Wax, made from purely natural materials. Simply apply the wax and give your watch a rub now and then.
- Do not shower or swim with your WoodMont.
- Keep it safe for storage in our custom pinewood box

Shipping & Returns Information

We kindly ask you to visit our Shipping & Returns page for a detailed overview of the return policy.

Please see our Shipping & Returns page for a detailed overview of the shipping times per country. If the delivery time of a specific product varies, then we will show that on the specific product page. Please note engravements take 1 extra processing day before the order can be shipped out.

Our watches are sent to all countries in the world. For all countries we offer a free DHL Global Mail shipping option. DHL Global Mail handles the shipping process until the parcel reaches the country of destination. After that, the parcel will be handed over to your local post services to deliver it to your address. And for selected countries we have a premium DHL Express shipping option that is faster.

The holiday season goes paired with a peak volume in shipments. Our carriers are doing their utmost to deliver your order on time but sometimes, delays are inevitable. Be sure to check your tracking link regularly for updates.

We have a free worldwide shipping option with DHL Economy. For selected countries we offer a premium service called DHL Shipping, which has a next-day delivery for orders within Europe that are ordered on business days before 17:00 CEST, and 2-4 days of delivery for the rest of the world. The cost of this premium shipping service varies between €9 - €20. The cost for your selected country appears on the checkout.

If you do not like the watch, you can use the Return Right. For customers within Europe the cost of the return shipment is covered by us. For customers outside of Europe we ask you to cover the cost of the return shipment. Have a look at the Return Policy heading for more information.


Each WoodMont product has undergone multiple tests to ensure durability and quality. From the date of delivery, your WoodWatch is warranted for two years (please note products purchased before 15.08.2019 have a one-year warranty period). Within this period, your WoodWatch can be eligible for repairs as outlined in our terms & conditions.

If you have feedback or a complaint about your product or our service, we kindly ask you to contact us here. Our customer service team will review your message and try to resolve any issues to everyone's satisfaction. Please do not forget to state your order number if you have one.

Once we have received your complaint, you'll receive a confirmation. We try to respond to all complaints within 3 working days, or inform you if we need more time to investigate the situation.

Each WoodMont product is made with an eye on quality, including the materials that are used to make your product. Before a product is shipped, it has undergone multiple tests to ensure the highest possible quality and workmanship. From the date of delivery, the product is warranted for a period of no longer than two years.

This limited warranty is only valid if the product is used in accordance with the care and operating instructions. Any damage due to abnormal usage and wear and tear, are not covered by this warranty. Moreover, WoodMont is not responsible for any loss or damage connected to the use of its products, nor for the life of the battery. The battery of a WoodMont is easily replaceable at home.

If you would like to file a warranty claim, please open a new chat with our support team by clicking at the bottom of your screen. From there, you can contact us by live chat, Whatsapp, or email. If your warranty claim is approved we will repair or replace the product accordingly. Return shipment costs will be reimbursed in the following manner:

  • For customers within Europe, the cost of return shipment is covered by WoodMont.
  • For customers outside of Europe, the cost return shipment is covered by us up to €15,- if the defect was reported to us within 90 days of your initial order. For the reimbursement of your return shipment costs, we need a copy of the receipt of shipment.